Terms

Payments

We accept Visa, MasterCard, American Express and PayPal.

All transactions on this website are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment.

Website Security

To help ensure that your shopping experience is safe, simple and secure Margueritte Online Store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Digital Security Certificates

Margueritte.be uses a certificate from DigiCert High Assurance CA-3 issued to mybigcommece.com, our trusted platform provider. This ensures that your information is kept private while in transit between your web browser and our web server. Also, over 80.000 clients use mybigcommerce.com, one of the world's leading ecommerce platforms.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate the shipping fee for you based on the shipping options and delivery address you have chosen. We employ the services of two trustworthy shipping providers (TNT POST and B-POST).

If you want to check the shipping of an item, simply login to your account, view the order using the "View Order Status" link under the My Account menu. We'll notify you via e-mail of your shipping status.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We deliver to over 100 countries around the world, and offer different shipping options to meet your needs. They are listed in the below table:

 

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Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). This however, it is not applicable to made-to-measure or customized products.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

The above paragraphs represent a simplified view of these TERMS AND CONDITIONS POLICY 2011 - MARGUERITTE ONLINE STORE.

The full PRIVACY POLICY 2011 - MARGUERITTE ONLINE STORE.